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FAQ

Home FAQ

Frequently asked questions

What materials are your bags made from?
Our bags are crafted from high-quality materials like woven straw, vegan leather, and durable fabrics designed to give you a premium look and feel—without the luxury price tag.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping usually takes 5–10 business days depending on your location. You’ll receive tracking information as soon as your order ships.
Do you offer free shipping?
Yes, all orders include free shipping!
Are your bags suitable for everyday use?
Absolutely. Our designs are made to balance style and practicality—perfect for daily essentials, travel, and special occasions.
What is your return policy?
We offer full refund returns for order within 14 days of delivery. Items must be unused and in original condition and you are responsible for shipping costs. Contact us and we’ll take care of the rest.
Do your bags look like the photos?
Yes! We aim to represent every product as accurately as possible. Due to lighting and screen differences, slight variations may occur—but the quality and style will match what you see.
Do you restock sold-out items?
Some of our most popular styles are restocked, but many pieces are part of limited collections. We recommend grabbing your favorite before it’s gone!